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Resumen
En el presente artículo se efectúa una revisión y análisis de la evidencia empírica disponible con el fin de responder a la pregunta de si la «paradoja de la productividad» a nivel de empresa ha dejado de ser tal y en qué condiciones. A partir del marco teórico de la función de producción, se clasifica la literatura en torno a varias proposiciones; se revisan y comparan resultados, enfoques metodológicos, técnicas y muestras utilizados. A pesar de la existencia de múltiples sesgos, problemas de medición y factores condicionantes y complementarios, la evidencia existente a nivel de empresa apunta a que la paradoja de la productividad a nivel microeconómico parece haberse superado.
Palabras clave:
Tecnologías de la Información y la Comunicación (TIC)
productividad
cambio organizacional
Abstract
This paper offers a review and an analysis of the available empirical evidence regarding the relationship between ICT and productivity at the firm level. Our aim is to answer the question to what extent and under what sort of conditions, the paradox at the firm level has been refuted. From the theoretical framework of the production function, the literature is classified around various propositions. Results, methodological approaches, techniques and samples are reviewed and compared. Despite the existence of many biases as well as measurement problems and conditioning factors, we conclude that the productivity paradox at microeconomic level seems to be refuted.
Keywords:
Information and Communication Technologies (ICT)
productivity
organisational change
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Los autores agradecen la ayuda recibida del Departamento de Educación del Gobierno de Navarra en el marco del proyecto de investigación «Gestión del ecosistema informativo de las TIC en la empresa industrial navarra» así como los valiosos comentarios efectuados por D. José Luis Zofío, profesor de la Universidad Autónoma de Madrid, y por varios evaluadores anónimos.
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