Differences in service quality before and after accreditation at Pamboang Health Center, Majene Regency

Sakilah, Nur; Arifin, Muhammad Alwy; Mallongi, Anwar

doi:10.1016/j.enfcli.2019.10.097

ISSN: 1130-8621

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Vol. 30. Issue S4.

First International Conference on Nutrition and Public Health (ICNPH-2019)

Pages 345-348 (June 2020)

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Vol. 30. Issue S4.

First International Conference on Nutrition and Public Health (ICNPH-2019)

Pages 345-348 (June 2020)

DOI: 10.1016/j.enfcli.2019.10.097

Differences in service quality before and after accreditation at Pamboang Health Center, Majene Regency

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Nur Sakilaha, Muhammad Alwy Arifinb, Anwar Mallongic,

Corresponding author

anwarmallongi@unhas.ac.id

Corresponding author.

a Public Healty Study Program, Graduate School, Hasanuddin University, Indonesia

b Health Administration and Policy Section, Faculty of Public Health, Hasanuddin University, Indonesia

c Department of Environmental Health, Faculty of Public Health, Hasanuddin University, Indonesia

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Tables (5)

Table 1. Distribution of respondents by age at Pamboang Health Center.

Table 2. Distribution of respondents by education level at Pamboang Health Center.

Table 3. Distribution of respondents’ assessments of behavior in Pamboang Health Center.

Table 4. Distribution of respondents’ assessment of social factors in Pamboang Health Center.

Table 5. Distribution of respondents’ assessment of physical evidence in Pamboang Health Center.

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Abstract

Objective

This study aims to compare the differences in service quality before and after accreditation at Pamboang Health Center, Majene Regency.

Methods

The research was carried out in the form of a survey with a comparative approach. A sample of 100 respondents who received service. Sampling uses purposive sampling. To see the differences in the variables studied before and after accreditation, the data were analyzed using the McNemar test.

Results

The results showed that respondents attitudes before accreditation was changed. The results of the analysis showed attitude (p=0.000), behavior (p=0.000), environmental conditions (p=0.000), social factors (p=0.000), waiting time (p=0.000), and physical evidence (p=0.000).

Conclusion

It can be concluded that, there are differences in the quality of services before and after accreditation at the Pamboang Health Center, Majene Regency.

Keywords:

Service

Quality

Satisfaction

Accreditation

Puskesmas

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