Patient satisfaction towards healthcare quality in Indonesian Public Hospital

Abstract

Objective

This study aims to evaluate patient satisfaction towards healthcare quality in Indonesian public hospital.

Method

The study design was quantitative with an analytic observational approach. A total of 39 respondents were included using proportional stratified random sampling. The modified Press Ganey inpatient survey was used in this study and has been translated into the Indonesian language using cross-cultural adaptation.

Results

The patient satisfaction with healthcare quality was significantly different based on the type of inpatient class (p = 0.000), and the differences were found in four dimensions: effectiveness (p = 0.009), accessibility (p = 0.001), patient-centeredness (p = 0.003), and equity (p = 0.001). Meanwhile, no statistical difference was found in patient satisfaction with healthcare quality based on patients’ length of stay.

Conclusion

Patients’ satisfaction was similar towards healthcare quality regardless of the various length of stays, but divergent according to inpatient class types. These findings would provide information for healthcare managers and hospital policymakers to enhance their healthcare services.