The patient experience in inpatient unit between the patient in Makassar District Hospital and Haji Regional Hospital

Rivai, Fridawaty; Pasinringi, Syahrir A.; Arifah, Nur; Mangilep, Adelia U. Ady; Nisa, Qolbi Khaerun

doi:10.1016/j.enfcli.2020.06.032

ISSN: 1130-8621

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Vol. 30. Issue S6.

The 4th International Conference Hospital Administration (ICHA4)

Pages 138-142 (October 2020)

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Vol. 30. Issue S6.

The 4th International Conference Hospital Administration (ICHA4)

Pages 138-142 (October 2020)

DOI: 10.1016/j.enfcli.2020.06.032

The patient experience in inpatient unit between the patient in Makassar District Hospital and Haji Regional Hospital

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Fridawaty Rivai

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fridarivai@yahoo.com
pmc@agri.unhas.ac.id

Corresponding author.

, Syahrir A. Pasinringi, Nur Arifah, Adelia U. Ady Mangilep, Qolbi Khaerun Nisa

Hospital Management Department of Faculty of Public Health, Hasanuddin University, Indonesia

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Tables (2)

Table 1. Demographic characteristics of respondents.

Table 2. Dimension of patient experience in Makassar District Hospital and Haji Regional Hospital.

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Abstract

Objective

This study aimed to compare the patient experiences of the inpatient unit at Makassar District Hospital and Haji Regional Hospital.

Methods

This research was a cross-sectional study with a descriptive approach. The study involved 118 respondents in Makassar General Hospital and 120 respondents in Haji Regional Hospital.

Result

The results showed patients in Makassar district hospital had good experiences in 6 dimensions (information and communication, convenient environmental, medicine management, employee availability, respecting patient's experience, and service assistance). Patients in Haji regional hospital experienced good service in 6 dimensions of patient experience (waiting time, emotional support, pain management, trust inservice providers, perceived nutrition care, and family and friend involvement).

Conclusion

Both of the hospitals have the same number of good experience dimensions. The study recommended the hospital to make improvements in terms of the quality of service by paying attention to other dimensions.

Keywords:

Inpatient unit

Patient experience

Public hospital

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