Article information
RESUMO
A inovação – um novo produto ou processo tecnológico, organizacional ou de marketing – tem como pressuposto a melhoria do desempenho. Quando se trata de serviços públicos, notadamente no Judiciário, a inovação configura-se como um fenômeno mais complexo e multifacetado. Neste caso, a literatura acadêmica deveria ser mais bem explorada sob a ótica da inovação. O objetivo do presente ensaio é realizar uma discussão articulada sobre os constructos inovação e desempenho no judiciário, demonstrar suas relações, lacunas conceituais e metodológicas e propor uma agenda de pesquisa. Foi analisado o estado da arte correspondente a esses conceitos, que permitiu classificar os estudos nesses temas em três dimensões: organizacional-gerencial, político-legal e tecnológico. Os resultados indicam que: (i) existem variáveis similares entre os constructos; (ii) a literatura de desempenho é mais volumosa e consolidada; (iii) contribuições importantes para a dimensão organizacional-gerencial foram encontradas nos estudos da corrente denominada direito e economia; (iv) as principais intersecções foram encontradas na dimensão tecnológica, especificamente entre inovação, desempenho e Tecnologias da Informação e Comunicação – TICs. Ao final é apresentada uma agenda de pesquisa visando preencher lacunas identificadas.
Palavras-chave:
Inovação
Desempenho
Judiciário
Administração Pública
ABSTRACT
Innovation – a new product or technological, organizational or marketing process – presupposes performance improvement. In public services, especially in the Judiciary, innovation appears as a more complex and multifaceted phenomenon. The literature could be better explored from the innovation perspective. The aim of this paper is to build an articulate discussion on the constructs innovation and performance in the Judiciary in order to show their relationships, conceptual and methodological gaps and propose a research agenda. It is analyzed the state of the art of these concepts, which allowed classifying topics in three dimensions: organizational-managerial, political-legal and technological. The results indicate that: (i) there are similar variables on both constructs, (ii) the literature on performance is more voluminous and consolidated, (iii) important for organizational-managerial dimension contributions were seen in studies of law and economics perspective, (iv) major intersections were found in the technological dimension, specifically amongst innovation, performance and Information and Communication Technologies – ICTs. A research agenda is proposed aiming to fulfill identified gaps.
Keywords:
Innovation
Performance
Judiciary
Public Management
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Os autores agradecem o apoio financeiro da CAPES (bolsa de estudos para o primeiro autor) e do CNPq (bolsa de produtividade em pesquisa e financiamento de projeto de pesquisa em Edital Universal para o segundo autor).
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