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Effect of customer heterogeneity on the relationship satisfaction–loyalty
Efecto de la heterogeneidad de los clientes sobre la relación satisfacción-lealtad
M. Fuentes-Blascoa,
Corresponding author
mfuebla@upo.es

Corresponding author at: Departamento de Organización de Empresas y Marketing, Universidad Pablo de Olavide, Ctra. de Utrera, km. 1, 41013 Sevilla, Spain.
, B. Moliner-Velázquezb, I. Gil-Saurab
a Departamento de Organización de Empresas y Marketing, Universidad Pablo de Olavide, Sevilla, Spain
b Departamento de Comercialización e Investigación de Mercados, Universidad de Valencia, Valencia, Spain
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ISSN: 11381442
Original language: English
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