Original Article
Personalizing the reference level: Gold standard to evaluate the quality of service perceived
Personalización del nivel de referencia: patrón oro para evaluar la calidad de servicio percibida
a Investigación y Gestión del Conocimiento, Departamento de Salud del Gobierno de Navarra, Red de Investigación en Servicios de Salud en Enfermedades Crónicas (REDISSEC), Spain
b Servicio de Medicina Preventiva y Gestión de la Calidad, Complejo Hospitalario de Navarra, Pamplona, Spain
c Servicio de Medicina Nuclear, Complejo Hospitalario de Navarra, Pamplona, Spain
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