Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services
Comparación de modelos de medida basados en expectativas y desempeño percibido para el estudio de la satisfacción en servicios de salud
a Facultad de Psicología, Fundación Universitaria Konrad Lorenz, PhD Sciences of Management, Professor Researcher on Issues of Marketing and Consumer Behavior, Colombia
b Pontificia Universidad Javeriana Cali, PhD Sciences of Management, Associated Professor, Researcher on Issues of Administration and Finance, Colombia
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