Información del artículo
Resumen
El conocimiento organizativo, así como sus diferentes manifestaciones, juegan un papel crucial a la hora de desarrollar de forma efectiva los procesos, productos y proyectos de la empresa (Kogut y Zander, 1996; Teece, 1998; Alegre y Lapiedra, 2005). El presente trabajo explora el impacto que pueden tener las diferentes manifestaciones de conocimiento organizativo o capital intelectual sobre la capacidad de innovación en empresas de servicios profesionales. Para lograr este propósito, en un primer apartado se lleva a cabo un análisis factorial exploratorio de donde se extraen los tres bloques principales de capital intelectual: capital humano, capital estructural y capital relacional. En la etapa siguiente se plantean las hipótesis básicas que determinan una influencia positiva de estos tipos de capital intelectual, así como de sus dimensiones principales, sobre la innovación empresarial. De los resultados empíricos alcanzados para el caso de las empresas de servicios profesionales españolas, destaca el papel de las relaciones con clientes, así como las competencias en tecnologías de la información o las alianzas y reputación empresarial.
Palabras clave:
Capital Intelectual
Innovación
Capital Humano
Capital Estructural
Capital Relacional
Abstract
Organizational knowledge and its different forms play a critical role in order to effectively develop the products and processes of the firm (Kogut and Zander, 1996; Teece, 1998; Alegre and Lapiedra, 2005). This work explores the influence of the different forms of organizational knowledge (or Intellectual Capital) on the innovation capability of professional service firms. For reaching this purpose, in a first section, an exploratory factor analysis is carried out, obtaining the three main blocks of Intellectual Capital: Human Capital, Structural Capital, and Relational Capital. In the next step, the basic hypothesis about the positive influence of these kinds of Intellectual Capital (and their main dimensions) on firm innovation, are presented. From the empirical findings obtained for Spanish professional service firms, it is special worthwhile to highlight the role of customer relationships, as well as IT-based competences, alliances, and corporate reputation.
Keywords:
Intellectual Capital
Innovation
Human Capital
Structural Capital
Relational Capital
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Los autores desean expresar su agradecimiento a la editora de CEDE, profesora Ana I. Fernández, así como a los dos revisores anónimos, por los comentarios y propuestas de mejora realizadas a este trabajo durante el proceso de revisión.
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