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Service quality perceptions in higher education institutions: the case of a colombian university
Percepciones sobre la calidad del servicio en instituciones de educación superior: el caso de una universidad colombiana
Percepções da qualidade de serviço em instituições de ensino superior: o caso de uma universidade colombiana
Madeline Melchor Cardonaa,
Corresponding author
mmelchor@uao.edu.co

Autor para correspondencia: Calle 25 N.° 115-85, Km 2. Vía Cali, Jamundí, Colombia.
, Juan José Bravob
a Profesora, Facultad de Ciencias Económicas y Administrativas, Universidad Autónoma de Occidente, Cali, Colombia
b Profesor, Escuela de Ingeniería Industrial, Universidad del Valle, Cali, Colombia
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ISSN: 01235923
Original language: English
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