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Editorial
Telemedicine in clinical practice: Barriers and risks
La telemedicina en el ejercicio asistencial: barreras y riesgos
Ramón Puchadesa,c,
Corresponding author
rpuchades@gmail.com

Corresponding author.
, Ismael Said-Criadob,c
a Servicio de Medicina Interna, Hospital Universitario La Paz, Madrid, Spain
b Servicio de Urgencias, Hospital Universitario Álvaro Cunqueiro, Vigo, Pontevedra, Spain
c Grupo de Trabajo de Medicina Digital de la Sociedad Española de Medicina Interna
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    "textoCompleto" => "<span class="elsevierStyleSections"><p id="par0120" class="elsevierStylePara elsevierViewall"><span class="elsevierStyleDisplayedQuote" id="dsq0005"><p id="spar0005" class="elsevierStyleSimplePara elsevierViewall">&#8220;Medicine is the only profession of universal character&#44; as it follows the same methods&#44; acts with the same objectives and seeks the same goals and ends&#44; regardless of where it&#8217;s practiced&#8221;&#46;</p>William Osler&#46;</span></p><p id="par0005" class="elsevierStylePara elsevierViewall">Within the development of new technologies and their application in the field of health&#44; telemedicine has been progressively implemented in daily clinical healthcare practice as part of the new communication tools&#46; With the recent COVID-19 pandemic&#44; the process has accelerated&#44; driven by the context&#44; urgency and need&#46;<a class="elsevierStyleCrossRef" href="#bib0005"><span class="elsevierStyleSup">1</span></a> This experience&#8213;&#44; in addition to its positive aspects&#8213;&#44; has also shown us the limitations and areas for improvement in relation to the use of telemedicine&#44; which requires regulation and adaptation for clinical practice&#46;<a class="elsevierStyleCrossRef" href="#bib0010"><span class="elsevierStyleSup">2</span></a> In the current context&#44; it is advisable to review the possible barriers and risks for its appropriate implementation&#44; together with a proposal for a classification that allows us to face and overcome its limitations&#44; in order to maintain the quality of care and protect patient safety&#47;security&#46;</p><p id="par0010" class="elsevierStylePara elsevierViewall">From a historical point of view&#44; remote medicine has been practised since the time of Galen &#40;129-c&#46;201&#47;216&#41;&#44; who answered medical consultations by epistolary means&#46; In our more recent past&#8213; and with regard to video consultation&#8213;&#44; as early as 1924&#44; on the cover of its April issue entitled &#8220;The Radio Doctor&#8221;&#44; the magazine Radio News<a class="elsevierStyleCrossRef" href="#bib0015"><span class="elsevierStyleSup">3</span></a> published the image of a child talking to a doctor via a screen&#44; two years before television appeared&#46; It was not until the 1950s and 1960s that the first experiments with telemedicine &#40;teleconsultation&#41; were carried out in the USA by the psychiatrist Cecil Wittson<a class="elsevierStyleCrossRef" href="#bib0010"><span class="elsevierStyleSup">2</span></a> using closed-circuit television&#46; Later&#44; in the 1970s&#44; another American doctor&#44; Thomas Bird&#44; coined the term telemedicine from the Greek word &#8220;tele&#8221; and the Latin term &#8220;medicus&#8221; &#40;&#8220;to cure at a distance&#8221;&#41;&#46; In Spain&#44; the first Telemedicine Unit<a class="elsevierStyleCrossRef" href="#bib0015"><span class="elsevierStyleSup">3</span></a> was created at the Hospital Central de la Defensa &#8220;Gomez Ulla&#8221; in 1996&#44; and since then its use has increased exponentially&#46; WHO established its definition of telemedicine in 1997&#59; since then&#44; medicine within the field of new technologies has progressively evolved to what we know today as Digital Health&#46;</p><p id="par0015" class="elsevierStylePara elsevierViewall">Generally speaking&#44; although the published literature on barriers to telemedicine does not systematically show its limitations&#44; it does describe the number of references<a class="elsevierStyleCrossRefs" href="#bib0020"><span class="elsevierStyleSup">4&#8211;6</span></a> to potential barriers within the articles included in systematic reviews&#46; When analysing the possible limitations of telemedicine as a whole&#44; 2 patterns can be observed that allow&#44; in part&#44; to differentiate the barriers from the risks&#59; and to classify each of these into 2 subgroups&#46; Barriers would include clinical&#47;technological constraints&#44; while risks would mainly involve aspects related to security and current legislation&#46; While this is a classification where concepts can be intermingled and interchangeable&#44; it provides a practical and simple approach to the implementation and practice of telemedicine&#46;</p><p id="par0020" class="elsevierStylePara elsevierViewall">With regard to the limitations of telemedicine in daily clinical practice&#44; the physical examination&#44; the adaptation of the consultation to the patient&#39;s symptoms and characteristics&#44; and the diagnosis are the priority elements&#46; To address physical examination via telematics&#44; possible alternatives have been developed with the aim of supporting the consultation&#44; although so far it cannot be completely substituted&#46; For this purpose&#44; documents have been developed for self-examination<a class="elsevierStyleCrossRef" href="#bib0035"><span class="elsevierStyleSup">7</span></a> indicating how the patient can perform abdominal palpation or palpation of the pulses &#40;radial and pedal&#41;&#46; Moreover&#44; the development of digital stethoscopes also allows automated recording and interpretation of cardiac and pulmonary auscultation&#44; although they are still in the validation phase&#46; With regard to imaging tests&#44; ultrasound<a class="elsevierStyleCrossRef" href="#bib0040"><span class="elsevierStyleSup">8</span></a> is the technique that offers the most possibilities in terms of technique and methodology&#46; Patient-performed and physician-interpreted imaging has been analysed&#44; including studies using instant messaging applications&#46; Finally&#44; there is a wide range of FDA-approved smart devices such as wearables&#44; vital signs monitoring and electrocardiograms that can be used remotely&#46; The clinical context has been studied in relation to the symptoms and patient characteristics<a class="elsevierStyleCrossRef" href="#bib0045"><span class="elsevierStyleSup">9</span></a> that may be more appropriate for a teleconsultation&#44; observing that certain symptoms such as dyspnoea&#44; chest pain or abdominal pain are not considered appropriate for remote assessment by physicians&#46; On the other hand&#44; elderly patients&#44; with psycho-functional limitations and on their first visit constitute groups that are difficult to manage through telemedicine and are at greater risk if there is no adequate support or equipment&#46;</p><p id="par0025" class="elsevierStylePara elsevierViewall">With regard to diagnosis&#44; the few studies conducted show an estimated concordance rate of 80&#37;&#8211;85&#37; in comparison with face-to-face consultations<a class="elsevierStyleCrossRef" href="#bib0050"><span class="elsevierStyleSup">10</span></a>&#59; and according to the analysis by specialty&#44; the diagnostic concordance rate in internal medicine is within this range&#46;</p><p id="par0030" class="elsevierStylePara elsevierViewall">While there are currently possible solutions to the absence of physical examination in the non-face-to-face consultation&#44; none of them have been shown to be useful in clinical studies&#46; Both digital stethoscopes and ultrasound are likely to provide solutions in the near future&#44; but the evidence is currently limited&#46; Approved monitoring devices have not been shown to reduce potential events&#44; as in the case of anticoagulation in patients with asymptomatic atrial fibrillation detected by these techniques&#59; and those based on artificial intelligence&#44; although approved&#44; have limitations in determining their quality&#46;</p><p id="par0035" class="elsevierStylePara elsevierViewall">Other possible interferences in non-face-to-face care would include body language limitations &#40;it is estimated that 50&#37;&#8211;75&#37; of communication is non-verbal&#41;&#44; possible emotional and physical dehumanisation&#44; different perception and experience&#44; and excessive expectations and goals by both doctor and patient&#46;</p><p id="par0040" class="elsevierStylePara elsevierViewall">In order to be able to apply telemedicine&#44; a relevant aspect is to determine the technological capacity and knowledge of the patient&#46;<a class="elsevierStyleCrossRef" href="#bib0055"><span class="elsevierStyleSup">11</span></a> Not all the population has the same knowledge&#44; which can lead to a situation of inequality&#46; This inequality in access to new technologies and specifically to telemedicine is what is known as the digital divide&#46;<a class="elsevierStyleCrossRefs" href="#bib0060"><span class="elsevierStyleSup">12&#44;13</span></a> The digital divide was included in the WHO report for sustainable development in point 10 &#40;inequality in access&#41;&#44; and subsequently in the report on the Digital Health Strategy 2021 drawn up by the Spanish Ministry of Health&#46; Within the digital divide there are four main contexts where the divide is most evident&#58; rural areas&#44; elderly patients&#44; unfavourable socio-economic conditions and gender&#46;</p><p id="par0045" class="elsevierStylePara elsevierViewall">With regard to rural areas&#44; the 2011 WHO report already indicated the need to implement telematic access to health professionals in rural areas&#46; In Spain&#44; the MINECO report in 2018 showed that the higher the speed of the Internet connection&#44; the lower the population covered&#46;<a class="elsevierStyleCrossRef" href="#bib0070"><span class="elsevierStyleSup">14</span></a> In relation to older age and socio-economic conditions&#44; several studies have shown that older patients and those with unfavourable socio-economic status have limited access to telemedicine&#46; Excluded social groups also include migrants&#44; mentally ill patients&#44; prisoners&#44; drug addicts&#44; prostitution and ethnic factors as shown in the comparative study by Fernandez Da Silva et al&#46;<a class="elsevierStyleCrossRef" href="#bib0075"><span class="elsevierStyleSup">15</span></a> between the general population and social risk groups in Spain&#46; With regard to gender differences&#44; according to reports by the INE and the Ministry of Health&#44; although the gap has been progressively decreasing between men and women&#8213; from 8&#58;1 a few years ago to the current 2&#58;1 ratio&#8213;&#44; it is another relevant element to overcome in the digital divide&#46;</p><p id="par0050" class="elsevierStylePara elsevierViewall">Within security-related risks&#44; their approach involves both technical aspects related to IT and legal aspects&#46; In this sense&#44; the protection of personal data in the chosen format &#40;electronic&#44; telephone&#44; video&#44; etc&#46;&#41; and the application of specific software&#44;<a class="elsevierStyleCrossRef" href="#bib0080"><span class="elsevierStyleSup">16</span></a> are key elements in reducing risks as far as possible&#46; Cybersecurity-oriented protection measures are also included in the institutional priority actions&#44; with the aim of preventing unauthorised access&#44; maintaining the encryption of personal data and restoring availability and access&#46;<a class="elsevierStyleCrossRef" href="#bib0085"><span class="elsevierStyleSup">17</span></a> As the backbone of projects linked to new technologies&#44; cybersecurity in Spain is carried out through active collaborations between the Ministry of Health and the National Cryptology Centre or the National Centre for the Protection of Critical Infrastructure&#46;</p><p id="par0055" class="elsevierStylePara elsevierViewall">On the other hand&#44; as general recommendations&#44; it is advisable to avoid the use of social platforms and networks both because of the possible vulnerability in relation to privacy and data protection&#44; as well as because of legal aspects that within the current framework may be controversial &#40;consent and authorisation&#41;&#46;</p><p id="par0060" class="elsevierStylePara elsevierViewall">Currently&#44; there are no specific regulations governing telemedicine in Spain&#44; and Spanish and European Union laws are applicable on a supplementary basis&#46;<a class="elsevierStyleCrossRef" href="#bib0090"><span class="elsevierStyleSup">18</span></a></p><p id="par0065" class="elsevierStylePara elsevierViewall">The article by Gil Membrado et al&#46;&#44;<a class="elsevierStyleCrossRef" href="#bib0095"><span class="elsevierStyleSup">19</span></a> highlights the legal and ethical issues that remain to be addressed in relation to telemedicine&#44; and which continue to be valid at the expense of the development of an adequate legislative framework adapted to its needs&#46;</p><p id="par0070" class="elsevierStylePara elsevierViewall">With regard to the ethics and deontology of professional practice&#44; the Spanish Central Commission of Deontology drafted a report in 2020 on telemedicine in the medical act&#44; and in 2022 the World Medical Association issued a declaration on the ethics of telemedicine&#44; with the aim of regulating and establishing bioethical recommendations on teleconsultation&#46;</p><p id="par0075" class="elsevierStylePara elsevierViewall">Another relevant aspect of legal risks&#44; as in face-to-face clinical practice&#44; is to avoid intrusion and to protect confidentiality&#59; aspects also related and linked to security control&#46;</p><p id="par0080" class="elsevierStylePara elsevierViewall">Before considering a possible telemedicine consultation&#44; it is advisable to first assess the patient&#39;s technological skills&#46; The Cambados<a class="elsevierStyleCrossRef" href="#bib0100"><span class="elsevierStyleSup">20</span></a> questionnaire is one of the few tools available for this purpose&#44; which identifies the patient with chronic illness and digital competences by means of a questionnaire of 20 questions distributed in 5 assessment blocks&#46; This tool can estimate the chronic patient&#39;s ability to cope with a telematic consultation&#44; as well as stratifying the patient according to their digital competences&#46; Another relevant point&#44; as previously mentioned&#44; is the need for a physical examination of the patient&#46; If needed&#44; current options and techniques do not guarantee its replacement&#44; and it is one of the main clinical barriers&#46;</p><p id="par0085" class="elsevierStylePara elsevierViewall">Ensuring decision-making capacity&#44; privacy&#44; consent and possible auditory or visual barriers by means of suitable equipment&#44; multiple video-consultation or other alternatives are important conditions for a successful teleconsultation&#46; In this regard&#44; the SEMI Digital Medicine group has produced a simple and practical document on frequently asked questions and answers in telemedicine which can be accessed via the web&#58; <a href="https://www.fesemi.org/grupos/medicina-digital/preguntas-telemedicina">https&#58;&#47;&#47;www&#46;fesemi&#46;org&#47;grupos&#47;medicina-digital&#47;preguntas-telemedicina</a>&#46;</p><p id="par0090" class="elsevierStylePara elsevierViewall">A relevant aspect that biases access to telemedicine is the digital divide&#46; To reduce it&#44; a socio-political and technical approach is needed to improve living conditions&#44; training and digital education&#46; Certain social groups may be excluded and deprived of a tool that implies complementary access to the health system and medical care&#44; thus altering the principles of equity and social justice&#46;</p><p id="par0095" class="elsevierStylePara elsevierViewall">Telemedicine is a useful and complementary tool to face-to-face consultation in clinical practice&#46; Adequate individualisation for patient selection is key&#44; but taking into account the digital divide and social groups that may be excluded and without access to new technologies&#46; For quality clinical care&#44; possible barriers should be taken into account&#44; mainly involving clinical&#47;technological aspects in connection with the patient&#44; the doctor and the institution&#44; as well as security and legal risks given the absence of specific legislation&#46;</p><p id="par0100" class="elsevierStylePara elsevierViewall">As telemedicine is an efficient and applicable technology&#44; the process of its implementation and progressive use as a new healthcare technology should be carried out according to the current paradigm of evidence-based medicine&#58; in a judicious&#44; conscious&#44; clear way&#59; with the application of the best available evidence and taking into account the patient&#39;s values and preferences&#46;</p><span id="sec0005" class="elsevierStyleSection elsevierViewall"><span class="elsevierStyleSectionTitle" id="sect0005">Ethical considerations</span><p id="par0105" class="elsevierStylePara elsevierViewall">The authors declare that no animal testing nor the use of patient data has been involved in the preparation of this article&#46;</p></span><span id="sec0010" class="elsevierStyleSection elsevierViewall"><span class="elsevierStyleSectionTitle" id="sect0010">Funding</span><p id="par0110" class="elsevierStylePara elsevierViewall">The authors declare that they have received funding for this article&#46;</p></span><span id="sec0015" class="elsevierStyleSection elsevierViewall"><span class="elsevierStyleSectionTitle" id="sect0015">Conflict of interest</span><p id="par0115" class="elsevierStylePara elsevierViewall">The authors declare that they have no conflict of interest for this article&#46;</p></span></span>"
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Original language: English
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es en pt

¿Es usted profesional sanitario apto para prescribir o dispensar medicamentos?

Are you a health professional able to prescribe or dispense drugs?

Você é um profissional de saúde habilitado a prescrever ou dispensar medicamentos