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Letter to the Editor
A tool to support the work of surgical teams and face the COVID-19 pandemic
Una herramienta para apoyar el trabajo de los equipos quirúrgicos y afrontar la COVID-19
J.M. Maestrea,b,
Corresponding author
jmmaestre@hvvaldecilla.es

Corresponding author.
, J.L. Rábagoa,b, I. del Morala
a Hospital virtual Valdecilla, Santander, Cantabria, Spain
b Servicio de Anestesiología y Reanimación, Hospital Universitario Marqués de Valdecilla, Santander, Cantabria, Spain
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    "textoCompleto" => "<span class="elsevierStyleSections"><p id="par0005" class="elsevierStylePara elsevierViewall">Knowing that COVID-19 is transmitted from person to person&#44; is associated with high morbidity&#44; and is potentially life-threatening can arouse intense and even overwhelming emotions in surgical teams directly involved in patient care&#46; These include feelings of sadness for patients who succumb to the disease&#44; helplessness in the absence of specific treatment&#44; fear of contagion&#44; guilt for possibly transmitting the infection to family members and other patients&#44; challenge at having to understand new clinical protocols and apply them in a particular setting&#44; anxiety due to information overload and constant changes&#44; uncertainty in the face of an unknown situation&#44; insecurity at having to work in unfamiliar services or units&#44; and vulnerability due to the shortage of some personal protective equipment&#46; Despite the common belief that healthcare workers have resources to deal with this situation and that working harder is sufficient&#44; evidence has shown that up to 71&#37; of professionals exhibit stress&#44; 50&#37; depression&#44; 44&#37; anxiety&#44; and 34&#37; insomnia&#44; while consumption of alcohol&#44; tobacco and other drugs has increased and chronic processes have been aggravated in this collective<a class="elsevierStyleCrossRef" href="#bib0005"><span class="elsevierStyleSup">1</span></a>&#46; Stress and anxiety have a negative effect on clinical performance<a class="elsevierStyleCrossRef" href="#bib0010"><span class="elsevierStyleSup">2</span></a>&#46;</p><p id="par0010" class="elsevierStylePara elsevierViewall">Among professionals on the front line of care&#44; conversations are a good method for improving teamwork and communication in the surgical suite during COVID-19&#46; Sharing accurate information&#44; showing an interest in their peers&#44; offering mutual support and planning procedures can help clinicians reduce stress and strengthen the professional community&#46; These strategies&#44; when implemented effectively&#44; can also improve patient outcomes<a class="elsevierStyleCrossRef" href="#bib0015"><span class="elsevierStyleSup">3</span></a>&#46; However&#44; although frameworks for analysing performance after real or simulated events have been developed&#44; they are often more educational than practical in both their duration and focus&#44; and are unsuitable for the clinical setting&#46; Very few recommendations on how to guide conversations during daily practice and especially during a pandemic have been published&#46;</p><p id="par0015" class="elsevierStylePara elsevierViewall">We propose a tool in the form of structured conversations than can provide hospital staff with psychological help&#44; support surgical teams involved with COVID-19 patients&#44; and facilitate care excellence&#44; and we discuss our experience with its use&#46;</p><p id="par0020" class="elsevierStylePara elsevierViewall">These conversations are based on the key elements of the briefings held after simulated or real cases&#44; such as establishing and maintaining a participatory environment&#44; structuring the conversation in an organized manner&#44; and achieving or sustaining good performance in the future&#46; Performance analysis is based on key elements used in organizational change&#44; such as recognizing the strengths that can be relied on in times of uncertainty and challenge&#44; and reflecting on changes that can be incorporated in the future<a class="elsevierStyleCrossRef" href="#bib0020"><span class="elsevierStyleSup">4</span></a>&#46;</p><p id="par0025" class="elsevierStylePara elsevierViewall">Briefings and the daily flow of information&#44; albeit with some variations&#44; usually take place at the start and end of the day&#44; the shift&#44; or a major activity &#40;such as donning and doffing PPE or performing endotracheal intubation&#41;&#44; and are also held throughout the day to reflect on the day&#8217;s events &#40;such as the management of an intestinal obstruction in a COVID positive patient&#41; or to enquire about a personal situation &#40;such as the illness of a loved one&#41;&#46; Debriefings are held at the end of the day&#44; shift or activity&#46; These conversations are designed to explore aspects of teamwork&#44; what should be maintained&#44; what needs to be improved&#44; and to get an idea of what needs to be done&#46;</p><p id="par0030" class="elsevierStylePara elsevierViewall">The elements of the briefing are shown in <a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a>&#46; We would emphasize the importance of creating a conversational framework&#44; updating processes and protocols&#44; discussing the availability and reuse of equipment&#44; and reorganising the work according to the changes detected&#46; Another key element is taking the people involved in this work into consideration&#44; listening to innovations&#44; doubts and solutions&#44; and asking the team how to support them&#46; It is essential to offer the possibility of mentally rehearsing the new procedure to be performed&#46; This is not a simulation&#44; but involves going through what needs to be done with the team both mentally and out loud&#44; and increases well-being and boosts self-confidence&#46; Finally&#44; it is very useful for all professionals involved to agree on a plan&#46;</p><elsevierMultimedia ident="tbl0005"></elsevierMultimedia><p id="par0035" class="elsevierStylePara elsevierViewall">The debriefing is a time to share success stories&#44; explore the root cause of challenges&#44; discuss what is needed and draft a plan to meet such challenges&#44; following the outline provided in <a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a>&#46;</p><p id="par0040" class="elsevierStylePara elsevierViewall">Formal or informal face-to-face&#44; telephone or internet meetings often take place during or after the working day and are a source of support for professionals&#46; The key elements proposed in <a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a> can guide these conversations&#46; The main aim is to build resilience and help the team face challenges together&#46; It is important to state the purpose of the conversation and ask permission to start it&#46; Recognizing and validating emotions is often more effective than proposing solutions and trying to fix them&#46;</p><p id="par0045" class="elsevierStylePara elsevierViewall">Ideally&#44; the conversation should be guided by a coordinator supported&#44; if possible&#44; by another professional who notes down the information obtained&#46; The conversation will usually last from 5 to 10&#8239;min&#44; and can be held in any clinical or surgical setting&#46;</p><p id="par0050" class="elsevierStylePara elsevierViewall">The difficulties most frequently encountered were starting the conversation&#44; being present in the moment&#44; being kind&#44; and listening&#46;</p><p id="par0055" class="elsevierStylePara elsevierViewall">Taking a systematic approach to these conversation cycles has led to improvements in protocols and clinical practices&#44; and facilitated the spread of these innovations around the hospital&#46; Many professionals stated that they allowed them to evolve from an emotional state dominated by fear and anger &#40;in which they often repeated many of the negative messages received&#44; were infected with other people&#8217;s negative emotions&#44; and felt that they had reached an impasse&#41; to a state of learning &#40;with greater situational awareness&#44; awareness of their own emotions&#44; and being able to focus on how to act and contribute&#41;&#46; This coincided with other findings in which the briefings and debriefings promoted well-being and resilience in the surgical suite&#44; and made clinicians feel more competent and in control of the situation<a class="elsevierStyleCrossRef" href="#bib0025"><span class="elsevierStyleSup">5</span></a>&#46;</p><span id="sec0005" class="elsevierStyleSection elsevierViewall"><span class="elsevierStyleSectionTitle" id="sect0005">Funding</span><p id="par0060" class="elsevierStylePara elsevierViewall">The authors declare that they have no financial relationship with any commercial company marketing products or services related to the simulation&#46; Hospital Virtual Valdecilla is affiliated with the Center for Medical Simulation&#44; Boston&#44; USA&#46; Both are non-profit educational institutions that offer tuition-based training programs&#46;</p><p id="par0065" class="elsevierStylePara elsevierViewall">No funding was received</p></span></span>"
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                  \t\t\t\t">&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; &#8220;This is a difficult situation&#46; Do you have a moment to chat&#63; No problem if now is not a good time&#8221;&#46;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; &#34;What challenges have you faced today&#63;&#34;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; Identify what worked&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; &#34;What has helped&#63;&#34;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; &#34;How can I help you&#63;&#34;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; Greet everyone&#47;explain the purpose&#47;invite all to share ideas&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; &#171;Was there something that went well today and that we want to repeat and share with other shifts&#8221;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#8226; Support the team&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">&#8226; &#34;What was the most difficult situation today&#63;&#34;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
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                  \t\t\t\t">&#8226; Identify elements of action&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">&#8226; &#34;What critical information do we need to communicate to the management&#47;other shifts now&#63;&#34;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t">&#8226; Write down any issues that must be monitored&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t">&nbsp;\t\t\t\t\t\t\n
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es en pt

¿Es usted profesional sanitario apto para prescribir o dispensar medicamentos?

Are you a health professional able to prescribe or dispense drugs?

Você é um profissional de saúde habilitado a prescrever ou dispensar medicamentos