Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer | Revista Europea de Dirección y Economía de la Empresa

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Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer

Evaluación de la calidad de servicio electrónico en encuentros de servicio con incidents: Diferencias según el perfil sociodemográfico del consumidor online

Ramón Barrera Barrera

Corresponding author

rbarrera@us.es

Corresponding author.

, Antonio Navarro García, Manuel Rey Moreno

University of Seville, Management and Marketing Department, Ramón y Cajal, 1, 41018 Seville, Spain

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ISSN: 10196838
Original language: English

DOI:10.1016/j.redee.2014.09.004

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2024 December	67	8	75
2024 November	57	5	62
2024 October	69	10	79
2024 September	85	12	97
2024 August	69	6	75
2024 July	44	4	48
2024 June	35	8	43
2024 May	22	6	28
2024 April	69	11	80
2024 March	107	9	116
2024 February	257	10	267
2024 January	66	13	79
2023 December	71	15	86
2023 November	68	20	88
2023 October	105	16	121
2023 September	69	8	77
2023 August	55	5	60
2023 July	105	15	120
2023 June	94	17	111
2023 May	96	21	117
2023 April	96	13	109
2023 March	97	17	114
2023 February	72	16	88
2023 January	89	22	111
2022 December	80	24	104
2022 November	81	16	97
2022 October	72	31	103
2022 September	93	31	124
2022 August	65	22	87
2022 July	85	21	106
2022 June	106	38	144
2022 May	148	43	191
2022 April	132	31	163
2022 March	156	30	186
2022 February	102	28	130
2022 January	156	33	189
2021 December	141	33	174
2021 November	167	34	201
2021 October	336	62	398
2021 September	154	52	206
2021 August	157	25	182
2021 July	102	22	124
2021 June	131	23	154
2021 May	141	24	165
2021 April	257	59	316
2021 March	372	23	395
2021 February	99	23	122
2021 January	112	30	142
2020 December	107	24	131
2020 November	114	20	134
2020 October	77	19	96
2020 September	65	9	74
2020 August	84	10	94
2020 July	67	11	78
2020 June	107	10	117
2020 May	70	30	100
2020 April	69	21	90
2020 March	71	23	94
2020 February	81	15	96
2020 January	53	13	66
2019 December	52	22	74
2019 November	56	5	61
2019 October	58	10	68
2019 September	57	13	70
2019 August	67	18	85
2019 July	83	8	91
2019 June	88	40	128
2019 May	163	25	188
2019 April	87	9	96
2019 March	40	9	49
2019 February	21	8	29
2019 January	8	5	13
2018 December	15	8	23
2018 November	20	7	27
2018 October	22	11	33
2018 September	24	8	32
2018 August	16	0	16
2018 July	20	3	23
2018 June	17	2	19
2018 May	28	2	30
2018 April	12	2	14
2018 March	15	1	16
2018 February	12	1	13
2018 January	12	2	14
2017 December	14	1	15
2017 November	14	2	16
2017 October	16	3	19
2017 September	17	4	21
2017 August	23	1	24
2017 July	28	2	30
2017 June	45	13	58
2017 May	48	8	56
2017 April	38	11	49
2017 March	39	4	43
2017 February	83	3	86
2017 January	23	4	27
2016 December	59	0	59
2016 November	61	4	65
2016 October	80	5	85
2016 September	132	6	138
2016 August	40	2	42
2016 July	39	2	41
2016 June	57	7	64
2016 May	56	10	66
2016 April	62	13	75
2016 March	49	9	58
2016 February	42	12	54
2016 January	52	16	68
2015 December	41	12	53
2015 November	64	14	78
2015 October	52	15	67
2015 September	40	11	51
2015 August	61	4	65
2015 July	34	10	44
2015 June	31	5	36
2015 May	42	11	53
2015 April	50	16	66
2015 March	78	13	91
2015 February	100	24	124
2015 January	36	12	48
2014 December	0	1	1
2014 November	1	3	4

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