Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer | Revista Europea de Dirección y Economía de la Empresa

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Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer

Evaluación de la calidad de servicio electrónico en encuentros de servicio con incidents: Diferencias según el perfil sociodemográfico del consumidor online

Ramón Barrera Barrera

Corresponding author

rbarrera@us.es

Corresponding author.

, Antonio Navarro García, Manuel Rey Moreno

University of Seville, Management and Marketing Department, Ramón y Cajal, 1, 41018 Seville, Spain

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ISSN: 10196838
Original language: English

DOI:10.1016/j.redee.2014.09.004

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2024 April	69	11	80
2024 March	107	9	116
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2023 December	71	15	86
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2023 May	96	21	117
2023 April	96	13	109
2023 March	97	17	114
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2022 December	80	24	104
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2021 August	157	25	182
2021 July	102	22	124
2021 June	131	23	154
2021 May	141	24	165
2021 April	257	59	316
2021 March	372	23	395
2021 February	99	23	122
2021 January	112	30	142
2020 December	107	24	131
2020 November	114	20	134
2020 October	77	19	96
2020 September	65	9	74
2020 August	84	10	94
2020 July	67	11	78
2020 June	107	10	117
2020 May	70	30	100
2020 April	69	21	90
2020 March	71	23	94
2020 February	81	15	96
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2018 January	12	2	14
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2017 July	28	2	30
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2017 January	23	4	27
2016 December	59	0	59
2016 November	61	4	65
2016 October	80	5	85
2016 September	132	6	138
2016 August	40	2	42
2016 July	39	2	41
2016 June	57	7	64
2016 May	56	10	66
2016 April	62	13	75
2016 March	49	9	58
2016 February	42	12	54
2016 January	52	16	68
2015 December	41	12	53
2015 November	64	14	78
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2015 September	40	11	51
2015 August	61	4	65
2015 July	34	10	44
2015 June	31	5	36
2015 May	42	11	53
2015 April	50	16	66
2015 March	78	13	91
2015 February	100	24	124
2015 January	36	12	48
2014 December	0	1	1
2014 November	1	3	4

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