An application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model for understanding patient perceptions on using hospital mobile application

Abstract

Objective

This study to identify the determinants of patients’ intention to use mobile hospital applications by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model.

Method

This cross-sectional study was conducted in two hospitals in Bekasi, Indonesia. A total of 148 respondents took part in this study. The questionnaire has been developed based on the UTAUT model.

Results

Several measured variables were associated with the hospital mobile app intention use, including satisfied in using the app (OR: 2.21), perceived benefit that the use of the app can save time (OR: 2.62), easiness of the use of the app (OR: 4.07), easiness in learning the app (OR: 2.95), perceived benefit that the use of the app can speed up the administration process (OR: 3.05) and the fast speed of the application (OR: 2.62).

Conclusion

The study implies that hospital managers should pay attention so that they enable patients to use it properly.