Health service innovation in City of Makassar

Abstract

Objective

This study aims to describe home care program as a health service innovation to improve quality of health service.

Methods

The study employs a descriptive qualitative approach and collected data by interview and field observation. The research was conducted in two health community centers during March–May 2017. Result data is analyzed with qualitative descriptive method.

Results

The study identified home care services carried out in each community health center in Makassar City to improve the quality of public health services, especially in the community in the slum area. Nevertheless, this home care program still has obstacles, including overdependence on top leaders, limited number and capacity of health workers, and inappropriate rewards.

Conclusion

Home care program is health service innovation, which is initiated by the Health Service Agency of City of Makassar and it contributes to quality improvement of health service, particularly to vulnerable urban communities.