Información del artículo
Resumen
Este artículo revisa la literatura sobre los diferentes modelos para el mejoramiento de procesos desarrollados como elemento clave para alinear las operaciones de las empresas con sus prioridades estratégicas. El objetivo es proporcionar información útil sobre la anatomía de la literatura en esta área de conocimiento, presentando un marco unificado de los artículos explorados cronológicamente, a partir de los tres principales enfoques para el mejoramiento de procesos. El análisis se centra en 11 modelos con un enfoque en el rediseño y examina las características subyacentes y la metodología estructurada, los aportes y diferencias entre los constructos manejados por sus autores. Adicionalmente, se revisan los aspectos positivos y aquellos que pueden ser complementados para mejorar su aplicabilidad en las empresas.
Palabras clave:
Procesos
Mejoramiento de proceso
Rediseño de procesos
Abstract
This article reviews the literature on different models for the improvement of processes developed as a key to aligning business operations with strategic priorities. The aim is to provide useful information about the anatomy of the literature in this area of knowledge, presenting a unified framework of articles explored chronologically, from the three main approaches to improving processes, focusing the analysis on 11 models with a focus on the redesign, examining the underlying characteristics and structured methodology, contributions and differences between the constructs used by their authors and an analysis of the positive aspects,as well as those that can be complemented to improve their applicability in business.
Keywords:
Process
Improvement process
Redesign process
Resumo
Este artigo examina a literatura sobre os diferentes modelos para o melhoramento de processos desenvolvidos como elemento chave para alinhar as operações das empresas com as suas prioridades estratégicas. O objectivo é proporcionar informação útil sobre a anatomia da literatura nesta área de conhecimento, apresentando uma base unificada dos artigos explorados cronologicamente, a partir dos três principais focos para o melhoramento de processos. As análises centram-se em onze modelos com um foco na reorganização, examinando as características subjacentes e a metodologia estruturada, os contributos e diferenças entre obras administradas pelos seus autores. Adicionalmente, analisam-se os aspectos positivos e aqueles que podem ser complementados para melhorar a sua aplicabilidade nas empresas.
Palavras-chave:
Processos
Melhoria de processo
Reorganização de processo
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