Aim: To evaluate attitudes of service users towards public and private health system of Serbia and how they influence users.
Introduction: It has been noticed that there are differences in attitudes towards public and private health system in Serbia. This attitudes influence service users in the process of choosing their medical treatment.
Methods: 400 users of the public and private health system (50% male and 50% female users) in Serbia filed up online questioner that consisted of 9 questions.
Results: 49% off users had more trust in doctors in public sector and 51% of users had more trust in doctors in private sector. For users that had more trust in private health sector, a perfect doctor was a male (for 14% of users) under age of 35 (for 50.2% of users), if they had a health problem 54.8% of them would go to a doctor, 44% of this users thought that private health system in Serbia is too expensive, and 31.3 of them did not understand their diagnosis after the visit to the doctors. For respondents that had more trust in public health sector, a perfect doctor was a male (for 10% of users) under age of 35 (for 54.3% of users), if they had a health problem 41.3% of them would look it up on the internet, 32% of this users thought that private health system in Serbia is too expensive, and 31.2% of hem did not understand their diagnosis after the visit to the doctors.
Conclusion: The biggest differences among users of the private and public health system are seen in the manner of what would be the best source of information for their health problems, other similarities can be explained by the fact that same doctor worked both in public and private health sectors.