Despite of the evidence pointing out the importance of evaluating patient's satisfaction regarding medical services, there are no available tools validated in Spanish to assess perceived satisfaction regarding psychiatric hospitalization in acute units.
ObjectiveTo design and validate a tool to assess perceived satisfaction regarding hospitalization in psychiatric short-term units (STU).
MethodA multicenter, cross-sectional study was conducted in 14 STU of Madrid public hospitals. A total of 370 patients participated in the study. A preliminary questionnaire version was assessed for content validity by an expert and a patient focus group. A psychometrical validation analysis was carried out. Reliability was examined based on Cronbach's alpha and Omega coefficients, construct validity was evaluated using exploratory (EFA) and confirmatory factor analysis (CFA) and predictive criterion validity was explored through multiple linear regression analysis.
ResultsPSYQUEST is a questionnaire made up of 20 items grouped under 4 dimensions (information and patient-doctor relationship, health staff care, services provided and general satisfaction). It explains 75,52% of the variance. PSYQUEST showed good reliability (α=0,88 / ω=0,89) and criterion-based validity. Lower scores were found among patients with involuntary admissions, scarce clinical improvement or restrictive measures.
ConclusionPSYQUEST showed good psychometric qualities. It can be used for evaluating inpatient satisfaction with psychiatric admissions.
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