metricas
covid
Buscar en
Gastroenterología y Hepatología (English Edition)
Toda la web
Inicio Gastroenterología y Hepatología (English Edition) Colonoscopy Satisfaction and Safety Questionnaire based on patient experience (C...
Journal Information
Vol. 47. Issue 1.
Pages 1-13 (January 2024)
Share
Share
Download PDF
More article options
Vol. 47. Issue 1.
Pages 1-13 (January 2024)
Original article
Colonoscopy Satisfaction and Safety Questionnaire based on patient experience (CSSQP): A valuable quality tool for all colonoscopies
Cuestionario de Satisfacción y Seguridad de la Colonoscopia basado en la experiencia del Paciente (CSSQP): una valiosa herramienta de calidad para todas las colonoscopias
Alicia Brotonsa,b,
Corresponding author
aliciabbrotons@gmail.com

Corresponding author.
, Carolina Mangas-Sanjuanc, Joaquín Cubiellad, Lucía Cid-Gómeze, Pilar Díez-Redondof, Agustín Seoaneg, Sandra García-Mateoh, Adolfo Suárezi, David Nicolás-Pérezj, Blanca Lumbrerask,l, José Joaquín Miram, Javier Sola-Veraa, Rodrigo Joverc, on behalf of QUALISCOPIA study investigators
a Department of Gastroenterology, Hospital General Universitario de Elche, Elche, Spain
b Department of Gastroenterology, Vega Baja Hospital of Orihuela, Spain
c Department of Gastroenterology, Hospital General Universitario de Alicante, Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Universidad Miguel Hernández, Alicante, Spain
d Department of Gastroenterology, Complexo Hospitalario de Ourense, Instituto de Investigación Sanitaria Galicia Sur, Centro de Investigación Biomédica en Red de Enfermedades Hepáticas y Digestivas (CIBERehd), Ourense, Spain
e Department of Gastroenterology, Complexo Hospitalario Universitario de Vigo, Instituto de Investigación Biomédica, Xerencia Integrada de Vigo, Vigo, Spain
f Endoscopy Unit, Hospital Universitario Rio Hortega, Valladolid, Spain
g Department of Gastroenterology, Parc de Salut Mar, Hospital del Mar, Barcelona, Spain
h Department of Gastroenterology, Hospital Clínico Universitario Lozano Blesa, Aragon Health Research Institute, Zaragoza, Spain
i Department of Gastroenterology, Hospital Universitario Central de Asturias, Oviedo, Spain
j Department of Gastroenterology, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain
k Department of Public Health, Miguel Hernández University, Elche, Spain
l CIBERESP, CIBER in Epidemiology and Public Health, Spain
m Department of Health Psychology, Miguel Hernández University, Elche, Spain
Ver más
Article information
Abstract
Full Text
Bibliography
Download PDF
Statistics
Figures (5)
Show moreShow less
Tables (6)
Table 1. Participant characteristics and CSSQP findings.
Table 2. Satisfaction and Safety scales for the CSSQP.
Table 3. Univariate analysis of variables associated with patient satisfaction.
Table 4. Multivariate analysis of factors associated with overall satisfaction (item #16).
Table 5. Percentages of patients that were satisfied with each aspect of the colonoscopy procedure included in the Satisfaction scale.
Table 6. Multivariate analysis of factors associated with information adequacy (safety scale).
Show moreShow less
Additional material (2)
Abstract
Introduction

The Colonoscopy Satisfaction and Safety Questionnaire based on Patient experience (CSSQP) was recently developed and validated within a Bowel Cancer Screening Program. We aimed to identify factor related to patient experience through the CSSQP, including all indications for colonoscopy. Indicators of satisfaction and perceived safety with colonoscopy were also assessed to compare the different centers.

Methods

Multicenter study in nine Spanish hospitals. Consecutive patients who had undergone a colonoscopy completed the CSSQP adding a novel item on bowel preparation. Factors related to patient experiences and data from non-respondents were analyzed.

Results

Of 2200 patients, 1753 filled out the questionnaire (response rate 79.7%, sample error 2%). Patients whose colonoscopy indication was a primary colorectal cancer screening (OR: 1.68, 95% CI: 1.15–2.44, p=0.007) or due to a +FIT (OR: 1.73, 95% CI: 1.18–2.53) reported higher satisfaction than patients with gastrointestinal symptoms. In addition, college-educated patients (OR: 2.11, 95% CI: 1.25–3.56) were more likely to report better overall satisfaction than patients with lower education level. Significant differences were observed in the majority of the CSSQP items between centers. Safety incidents were reported by 35 (2%) patients, and 176 (10%) patients reported that they received insufficient information.

Conclusion

The CSSQP identifies several significant factors on satisfaction and perceived safety in patients referred for colonoscopy for any reason. The CSSQP also allows comparison of patient-identified colonoscopy quality indicators between centers.

Keywords:
Colonoscopy
Patient satisfaction
Patient safety
Patient experience
Questionnaire
PROMs
Resumen
Introducción

El Cuestionario de Satisfacción y Seguridad de la Colonoscopia basado en la experiencia del Paciente (CSSQP) ha sido desarrollado y validado recientemente en pacientes del Programa de cribado de cáncer colorrectal (CCR). El objetivo del estudio fue identificar los factores relacionados con la experiencia de los pacientes a través del CSSQP, incluyendo todas las indicaciones de la colonoscopia. Además, se evaluaron los factores relacionados con la satisfacción y la seguridad del paciente con el fin de comparar diferentes departamentos.

Métodos

Estudio multicéntrico de nueve hospitales españoles en el que se incluyeron pacientes consecutivos que completaron el CSSQP incorporando un nuevo ítem sobre la preparación intestinal. Se analizaron los factores relacionados con la experiencia de los pacientes y los datos de los no respondedores.

Resultados

De 2.200 pacientes, 1.753 completaron el cuestionario (tasa de respuesta del 79,7%, error muestral del 2%). Los pacientes en los que la indicación era por cribado de CCR (OR: 1,68; IC 95%: 1,15-2,44; p=0,007) o por FIT positivo (OR: 1,73; IC 95%: 1,18-2,53) informaron mayor satisfacción que en aquellos que se solicitó la colonoscopia por síntomas gastrointestinales. Además, los pacientes con estudios universitarios (OR: 2,11; IC 95%: 1,25-3,56) informaron mayor satisfacción que aquellos con menor nivel de estudios. Se observaron diferencias significativas en la mayoría de los ítems del CSSQP entre los centros participantes. Treinta y cinco (2%) pacientes reportaron incidentes de seguridad y 176 (10%) reconocieron haber recibido información insuficiente.

Conclusiones

El CSSQP identifica los factores determinantes que influyen en la satisfacción y la seguridad de los pacientes a los que se les realiza colonoscopia por cualquier indicación. Además, permite comparar los indicadores de calidad de la colonoscopia desde la perspectiva del paciente entre los distintos centros.

Palabras clave:
Colonoscopia
Satisfacción del paciente
Seguridad del paciente
Experiencia del paciente
Cuestionario
PROMs

Article

These are the options to access the full texts of the publication Gastroenterología y Hepatología (English Edition)
Subscriber
Subscriber

If you already have your login data, please click here .

If you have forgotten your password you can you can recover it by clicking here and selecting the option “I have forgotten my password”
Subscribe
Subscribe to

Gastroenterología y Hepatología (English Edition)

Purchase
Purchase article

Purchasing article the PDF version will be downloaded

Price 19.34 €

Purchase now
Contact
Phone for subscriptions and reporting of errors
From Monday to Friday from 9 a.m. to 6 p.m. (GMT + 1) except for the months of July and August which will be from 9 a.m. to 3 p.m.
Calls from Spain
932 415 960
Calls from outside Spain
+34 932 415 960
E-mail
Article options
es en pt

¿Es usted profesional sanitario apto para prescribir o dispensar medicamentos?

Are you a health professional able to prescribe or dispense drugs?

Você é um profissional de saúde habilitado a prescrever ou dispensar medicamentos