Differences in service quality before and after accreditation at Pamboang Health Center, Majene Regency

Abstract

Objective

This study aims to compare the differences in service quality before and after accreditation at Pamboang Health Center, Majene Regency.

Methods

The research was carried out in the form of a survey with a comparative approach. A sample of 100 respondents who received service. Sampling uses purposive sampling. To see the differences in the variables studied before and after accreditation, the data were analyzed using the McNemar test.

Results

The results showed that respondents attitudes before accreditation was changed. The results of the analysis showed attitude (p = 0.000), behavior (p = 0.000), environmental conditions (p = 0.000), social factors (p = 0.000), waiting time (p = 0.000), and physical evidence (p = 0.000).

Conclusion

It can be concluded that, there are differences in the quality of services before and after accreditation at the Pamboang Health Center, Majene Regency.