Patient experiences of nurse caring behaviors based on Swanson's theory in Indonesian hospital

Abstract

Objective

To explore patient experiences of nurse caring behaviors according to Swanson's theory in Indonesian hospital.

Method

This study design was qualitative with phenomenology approach. Ten participants who were admitted to four inpatient wards were interviewed using semi-structured technique.

Results

Five themes emerged from this study: nurse–patient relationship, lack of psychological care, knowing the patients’ need, safety performance, and hoping for better nursing services.

Conclusions

Patients were dissatisfied with the fulfillment of the maintaining belief dimension, especially for the lack of communication between nurses and their patients to foster trust relationships. Hence, this study suggests nurses improve their therapeutic communication to their patients while performing nursing interventions.