Patient satisfaction based on Bugis philosophy at the Siwa Hospital in Wajo District, South Sulawesi

Abstract

Objective

This study aimed to assess the patient satisfaction in accordance with the philosophy of the Bugis at the Siwa Public Hospital in Wajo District.

Methods

This research is quantitative with an observational approach. Samples were taken by purposive sampling and convenience sampling for 99 patients in internal inpatient rooms during 2018.

Results

The results showed that the patients of Siwa Hospital had a satisfying perception of the quality of service they received: (59%) of respondents said they were satisfied and (38%) said they were very satisfied and only (2%) said they were dissatisfied with the dimensions of officers discipline, ability, speed of service, courtesy and officer friendliness, and service security.

Conclusion

Most patients have a satisfying perception of service quality that is felt based on 5 service dimensions that are in accordance with the philosophy of the Bugis. Therefore, it is necessary to continue to maintain and improve hospital performance in the future to be better and be able to compete with hospitals in Indonesia.