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Inicio Enfermería Clínica Patient satisfaction based on Bugis philosophy at the Siwa Hospital in Wajo Dist...
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Vol. 30. Núm. S4.
First International Conference on Nutrition and Public Health (ICNPH-2019)
Páginas 141-144 (junio 2020)
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Vol. 30. Núm. S4.
First International Conference on Nutrition and Public Health (ICNPH-2019)
Páginas 141-144 (junio 2020)
Patient satisfaction based on Bugis philosophy at the Siwa Hospital in Wajo District, South Sulawesi
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Armina,
Autor para correspondencia
armin61gi@gmail.com

Corresponding author.
, Alimin Maidinb, Indahwaty Sidinb, Fridawati Rivaib, Sukri Palutturic
a Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
b Department of Hospital Management Faculty of Public Health, Hasanuddin University Makassar, Indonesia
c Department of Health Policy and Administration Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
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Abstract
Objective

This study aimed to assess the patient satisfaction in accordance with the philosophy of the Bugis at the Siwa Public Hospital in Wajo District.

Methods

This research is quantitative with an observational approach. Samples were taken by purposive sampling and convenience sampling for 99 patients in internal inpatient rooms during 2018.

Results

The results showed that the patients of Siwa Hospital had a satisfying perception of the quality of service they received: (59%) of respondents said they were satisfied and (38%) said they were very satisfied and only (2%) said they were dissatisfied with the dimensions of officers discipline, ability, speed of service, courtesy and officer friendliness, and service security.

Conclusion

Most patients have a satisfying perception of service quality that is felt based on 5 service dimensions that are in accordance with the philosophy of the Bugis. Therefore, it is necessary to continue to maintain and improve hospital performance in the future to be better and be able to compete with hospitals in Indonesia.

Keywords:
Patient satisfaction
Health service
Bugis philosophy

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