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Inicio Enfermería Clínica “Why do nurses do not report”: A qualitative study of underreported workplac...
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Vol. 32. Núm. S2.
3rd Aceh International Nursing Conference (AINC) “Strengthening Resilience from Pandemic Crisis Through Multidisciplinary Approaches
Páginas S1-S5 (agosto 2022)
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Vol. 32. Núm. S2.
3rd Aceh International Nursing Conference (AINC) “Strengthening Resilience from Pandemic Crisis Through Multidisciplinary Approaches
Páginas S1-S5 (agosto 2022)
“Why do nurses do not report”: A qualitative study of underreported workplace violence (WPV) in emergency department (ED)
Rosa Galica Gita Gressiaa, Said Usmanb, Hajjul Kamila, Hilman Syarifa, Suryane Sulistiana Susantic,
Autor para correspondencia
suryane.s.susanti@ui.ac.id

Corresponding author.
a Master Program of Nursing Science, Faculty of Nursing, Universitas Syiah Kuala, Banda Aceh, Indonesia
b Master Program of Public Health, Faculty of Medicine, Universitas Syiah Kuala, Banda Aceh, Indonesia
c Faculty of Nursing, Universitas Indonesia, Depok, Indonesia
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Este artículo forma parte de:
Vol. 32. Núm S2

3rd Aceh International Nursing Conference (AINC) “Strengthening Resilience from Pandemic Crisis Through Multidisciplinary Approaches

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Abstract
Background

Violence is a serious problem against emergency nurses which negatively affects the quality of nursing care unit. Most emergency nurses have accepted violence as part of their work. So many violences were not reported for some reasons related of their experiences.

Objective

The objective was to explore WPV based on the internal circumstances of the ED nurses.

Method

A descriptive phenomenological approach was conducted in this study by utilising in-depth interviews. There were eight ED nurses whom selected by purposive sampling. The collected data were thematic analysed by using Miles and Huberman technique.

Result

The study identified three themes, (1) Dilemma of nurses in reporting, (2) “ready or not you have to deal with it”, and (3) the iceberg phenomena. The finding illustrates the internal factors that influenced the nurses in reporting WPV.

Conclusion

The study emphasised that hospitals should eliminate the “normalization” of violence to reduce the incidents, and moving from “blame culture” to “learning culture” in order to build “reporting culture”. Moreover, education and training program should be reinforced regarding all forms of unacceptable violence. Furthermore, top managers must protect and provide adequate support to the staff who experienced the violence.

Keywords:
Nurse
Emergency department
Workplace violence
Underreported
Qualitative
Phenomenology

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