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Inicio Enfermería Clínica The effect of coaching and mentoring towards nurse's caring and patient satisfac...
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Vol. 30. Núm. S3.
The 2nd International Conference of Indonesian National Nurses Association (ICINNA 2019)
Páginas 18-22 (marzo 2020)
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Vol. 30. Núm. S3.
The 2nd International Conference of Indonesian National Nurses Association (ICINNA 2019)
Páginas 18-22 (marzo 2020)
The effect of coaching and mentoring towards nurse's caring and patient satisfaction
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8
Aemilianus Maua,
Autor para correspondencia
aemilianusmau58@gmail.com

Corresponding author.
, Kori Limbonga, Krisna Yettib
a School of Nursing, Department of Nursing Polytechnic Ministry Kupang, Indonesia
b Faculty of Nursing, Univercity of Indonesia, Indonesia
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Tablas (5)
Table 1. Demographic information of the nurses in the internal room of SK Lerik Hospital in Kupang on 6 October–6 November 2017.
Table 2. Demographic information of the patients in internal rooms of RSUD SK Lerik Kupang City on 6 October–6 November 2017 before coaching and mentoring.
Table 3. Distribution of patients based on age, sex, education, occupation, marital status in internal rooms of RSUDSK Lerik Kupang City on 6 October–6 November 2017 after coaching and mentoring.
Table 4. Differences in caring behavior of nurses in the internal room of SK Lerik Kupang City Hospital before and after coaching and mentoring on 06 October–06 November 2017.
Table 5. Relationship between nurses caring for behavior with patient satisfaction with nursing care in the internal room of SK Lerik Hospital in Kupang City on 6 October–6 November 2017.
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Abstract
Objective

To determine the effect of coaching and mentoring on nurses caring behavior and to identify the relationship between the nurses caring behavior and patient satisfaction.

Method

Pre-experiment with one group pre-posttest design. The populations were 89 nurses and 150 patients. The sampling technique used was purposive sampling. The number of nurse respondents was 56 people who get coaching and mentoring and there are 100 different patients who rate nurses caring behavior and the level of patient satisfaction; 50 patients gave an assessment before the intervention, and 50 patients post-intervention. The research instrument was questionnaires. Data analysis used the Paired t-test and Pearson Correlation Test.

Results

Nurse caring behavior increased 9.98 points post-intervention and there was a significant relationship between nurses caring behavior with patient satisfaction (p=0.002).

Conclusions

coaching and mentoring increase the nurses caring behavior, and there is a significant positive relationship between nurses caring behavior and patient satisfaction.

Keywords:
Coaching
Caring
Mentoring
Patient satisfaction

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