covid
Buscar en
Revista de Psicología del Trabajo y de las Organizaciones
Toda la web
Inicio Revista de Psicología del Trabajo y de las Organizaciones Learning culture and knowledge management processes: To what extent are they eff...
Información de la revista
Vol. 30. Núm. 3.
Páginas 113-121 (septiembre - diciembre 2014)
Compartir
Compartir
Descargar PDF
Más opciones de artículo
Vol. 30. Núm. 3.
Páginas 113-121 (septiembre - diciembre 2014)
Open Access
Learning culture and knowledge management processes: To what extent are they effectively related?
La cultura de aprendizaje y los procesos de gestión del conocimiento: ¿hasta qué punto se relacionan de hecho?
Visitas
7441
Susana Schmitza,b, Teresa Rebeloa, Francisco J. Graciac,1,
Autor para correspondencia
francisco.j.gracia@gmail.com

Corresponding author.
, Inés Tomásc
a University of Coimbra, Portugal
b University of Valencia, Spain
c Instituto de Desarrollo Organizacional, Psicología de los Recursos Humanos y Calidad de Vida Laboral (IDOCAL), University of Valencia, Spain
Este artículo ha recibido

Under a Creative Commons license
Información del artículo
Resumen
Texto completo
Bibliografía
Descargar PDF
Estadísticas
Abstract

In the contemporary context of high competitiveness between organizations, organizational learning culture and knowledge management (KM) have been considered key concepts in both academic and managerial settings. This study aims to provide empirical support for the relationship between organizational learning culture and knowledge management, specifically concerning the prediction of learning culture on KM processes. Data collection was carried out through questionnaires in 50 Portuguese manufacturing firms. Data was analyzed at the organizational level using standard multiple regressions. The results showed a significant and positive relationship between learning culture and KM practices. Concerning the two dimensions of learning culture, internal integration was the main predictor for KM formal practices, KM informal practices and strategic management of knowledge, whereas the external adaptation dimension was shown to predict only the strategic management of knowledge. The present study contributes to theoretical and empirical findings concerning the relationship between learning culture and knowledge management processes.

Keywords:
Learning culture
Knowledge management
Organizational level of analysis
Resumen

En el contexto actual de alta competencia entre organizaciones, la cultura de aprendizaje organizacional y la gestión del conocimiento (GC) se consideran clave tanto en entornos académicos como directivos. Este estudio pretende proporcionar apoyo empírico para la relación entre la cultura de aprendizaje organizacio- nal y la gestión del conocimiento, y más concretamente sobre el grado en que la cultura de aprendizaje es capaz de predecir los procesos de GC. La recogida de datos se realizó mediante cuestionarios en 50 empre- sas portuguesas de producción. Los datos fueron analizados al nivel organizacional usando regresiones múltiples. Los resultados mostraron una relación positiva y significativa entre la cultura de aprendizaje y las prácticas de GC. Con respecto a las dos dimensiones de la cultura de aprendizaje, la integración interna fue el principal predictor de las prácticas formales de GC, de las prácticas informales de GC y de la gestión estratégica del conocimiento, mientras que la adaptación externa fue capaz de predecir sólo la gestión es- tratégica del conocimiento. El presente estudio contribuye a hallazgos teóricos y empíricos relativos a la relación entre la cultura de aprendizaje y los procesos de gestión del conocimiento.

Palabras clave:
Cultura de aprendizaje
Gestión del conocimiento
Nivel de análisis organizacional
References
[Ahmed et al., 1999]
Ahmed, P., Loh, A., & Zairi, M. (1999). Cultures for continuous improvement and learning. Total Quality Management, 10, 426-434. http://doi:10.1080/0954412997361.
[Baetz, 2003]
Baetz, W.G. (2003). Organizational learning practices (Dissertation in partial fulfilment of the requirements for the degree of Doctor in Philosophy). University of Albany, State University of New York. ProQuest Information and Learning Company (UMI number: 3084466).
[Bhatt, 2001]
Bhatt, G. (2001). Knowledge management in organizations: Examining the interactions between technologies, techniques, and people. Journal of Knowledge Management, 5, 68-75. doi: 10.1108/13673270110384419.
[Brown, 1998]
Brown, A. (1998). Organisational culture (2nd ed.). Harlow: Prentice Hall.
[Burke and Dunlap, 2002]
Burke, M.J., & Dunlap, W.P. (2002). Estimating interrater agreement with the average deviation index: A user's guide. Organizational Research Methods, 5(2), 159-172. doi: 10.1177/1094428102005002002.
[Burke et al., 1999]
Burke, M.J., Finkelstein, L.M., & Dusig, M.S. (1999). On average deviation indices for estimating interrater agreement. Organizational Research Methods, 2, 49-68. doi: 10.1177/109442819921004.
[Cabrera et al., 2006]
Cabrera, A., Collins, W., & Salgado, J. (2006). Determinants of individual engagement in knowledge sharing. Human Resource Management Journal, 17, 245-264. doi: 10.1080/09585190500404614.
[Campbell and Cairns, 1994]
Campbell, T., & Cairns, H. (1994). Developing and measuring the learning organization from buzz words to behaviours. Industrial & Commercial Training, 26, 10-15. doi: 10.1108/00197859410064583.
[Cardoso, 2003]
Cardoso, L. (2003). Gerir conhecimento e gerar competitividade: Estudo empírico sobre a gestão do conhecimento e seu impacto no desempenho organizacional [Managing knowledge and creating competitiveness: Empirical study about knowledge management and its impact on organizational performance] (Tese de Doutoramento não publicada). Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra.
[Cardoso, 2008]
Cardoso, L. (2008). Gerir conhecimento e gerar competitividade [Managing knowledge and creating competitiveness]. Porto: Editorial Novembro.
[Chiva and Alegre, 2005]
Chiva, R., & Alegre, J. (2005). Organizational learning and organizational knowledge: Towards the integration of two approaches. Management Learning, 36, 49-68. doi: 10.1177/1350507605049906.
[Coleman, 1999]
Coleman, D. (1999). Groupware: Coll*aboration and knowledge sharing. In J. Liebowitz (Ed.), Knowledge Management Handbook. New York: CRC.
[Conner and Clawson, 2004]
Conner, M.L., & Clawson, J.G. (2004). Afterword. In M. L. Conner & J. G. Clawson (Eds.), Creating a learning culture: Strategy, technology and practice (pp. 327-338). Cambridge: Cambridge University Press.
[Davenport and Prusak, 1998]
Davenport, T.H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
[De Long, 1997]
De Long, D. (1997). Building the knowledge-based organization: How culture drives knowledge behaviors (Working Paper). Center for Business Innovation, Ernst & Young LLP.
[De Long and Fahey, 2000]
De Long, D., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113-127. doi: 10.5465/AME. 2000.3979820.
[De Long and Seemann, 2000]
De Long, D., & Seemann, P. (2000). Confronting conceptual confusion and conflict in knowledge management. Organizational Dynamics, 29, 33-44. doi: 10.1016/S0090-2616(00)00011-5.
[Dealtry, 2005]
Dealtry, R. (2005). Configuring the structure and administration of learning management. Journal of Workplace Learning, 17, 467-477. doi: 10.1108/13665620510620043.
[Dunlap et al., 2003]
Dunlap, W.P., Burke, M.J., & Smith-Crowe, K. (2003). Accurate tests of statistical significance for r-sub (WG) and average deviation interrater agreement indexes. Journal of Applied Psychology, 88, 356-362. doi: 10.1037/0021-9010.88.2.356.
[Du et al., 2007]
Du, R., Ai, S., & Ren, Y. (2007). Relationship between knowledge sharing and performance: A survey in Xi’an, China. Expert Systems with Applications, 32, 38-46. doi: 10.1016/j.eswa.2005.11.001.
[Easterby-Smith, 1997]
Easterby-Smith, M. (1997). Disciplines of organisational learning: Contributions and critiques. Human Relations, 50, 1085-1113. doi: 10.1177/001872679705000903.
[Easterby-Smith and Araujo, 1999]
Easterby-Smith, M., & Araujo, L. (1999). Organizational learning: Current debates and opportunities. In M. Easterby-Smith, J. Burgoyne, & L. Araujo (Eds.), Organisational learning and the learning organisation (pp. 1-21). London: Sage.
[Easterby-Smith et al., 2008]
Easterby-Smith, M., Lyles, M., & Tsang, E. (2008). Inter-organizational knowledge transfer: Current themes and future prospects. Journal of Management Studies, 45, 678-690. doi: 10.1111/j.1467-6486.2008.00773.x.
[Fiol and Lyles, 1985]
Fiol, C., & Lyles, M. (1985). Organizational learning. Academy of Management Review, 10, 803-813. doi: 10.5465/AMR. 1985.4279103.
[Garvin, 2000]
Garvin, D.A. (2000). Learning in action: A guide to putting the learning organization to work. Boston: Harvard Business School Press.
[Gracia et al., 2001]
Gracia, F., Martínez-Tur, V., & Peiró, J.M. (2001). Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos. In E. Tomás & A. Bernal (Eds.), Trabajo, individuo y sociedad: perspectivas psicosociológicas sobre el futuro del trabajo (pp. 165-201). Madrid: Ediciones Pirámide.
[Hair et al., 1999]
Hair, J., Anderson, R, Ronald, T., & Black, W. (1999). Multivariate Data Analysis (5th ed.). Madrid: Prentice Hall.
[Hill and Hill, 2000]
Hill, M., & Hill, A. (2000). Investigação por questionário. Lisboa: Edições Sílabo.
[Hill, 1996]
Hill, R. (1996). A measure of the learning organization. Industrial & Commercial Training. 28, 19-25. doi: 10.1108/00197859610105440.
[Jiménez-Jiménez and Cegarra-Navarro, 2007]
Jiménez-Jiménez, D., & Cegarra-Navarro, J. (2007). The performance effect of organizational learning and market orientation. Industrial Marketing Management, 36, 694-708. doi: 10.1016/j.indmarman.2006.02.008.
[Liebowitz, 1999]
Liebowitz, J. (1999). Key ingredients to the success of an organization's knowledge management strategy. Knowledge and Process Management, 6, 37-40. doi: 10.1002/(SICI)1099-1441(199903)6:1<37::AID-KPM40>3.0.CO;2-M.
[López et al., 2004]
López, S.P., Peón, J.M. M., & Ordás, C.J. V. (2004). Managing knowledge: the link between culture and organizational learning. Journal of Knowledge Management, 8, 93-104. doi: 10.1108/13673270410567657.
[Lyles and Easterby-Smith, 2003]
Lyles, M., & Easterby-Smith, M. (2003). Organisational learning and knowledge management: Agendas for future research. In M. Easterby-Smith & M. Lyles, (Eds.), The Blackwell handbook of organizational learning and knowledge management (pp. 637-652). Oxford, UK: Blackwell.
[Lytras and Pouloudi, 2006]
Lytras, M., & Pouloudi, A. (2006). Towards the development of a novel taxonomy of knowledge management systems from a learning perspective: an integrated approach to learning and knowledge infrastructures. Journal of Knowledge Management, 10, 64-80. doi: 10.1108/13673270610709224.
[Maccoby, 2003]
Maccoby, M. (2003). The seventh rule: Create a learning culture. Research Technology Management, 46(3), 59-60.
[Magnier-Watanabe and Senoo, 2008]
Magnier-Watanabe, R., & Senoo, D. (2008). Organizational characteristics as prescriptive factors of knowledge management initiatives. Journal of Knowledge Management, 12, 21-36. doi: 10.1108/13673270810852368.
[Marquardt, 1996]
Marquardt, M. (1996). Building the learning organization. New York: McGraw-Hill.
[Marsick and Watkins, 2003]
Marsick, V.J., & Watkins, K.E. (2003). Demonstrating the value of an organization's learning culture: The dimensions of learning organization questionnaire. Advances in Developing Human Resources, 5, 132-151. doi: 10.1177/1523422303005002002.
[Mayo, 1998]
Mayo, A. (1998). Memory bankers. People Management, 2(4), 34-38.
[Neves, 2001]
Neves, J. (2001). Clima e Cultura Organizacional. In J. Ferreira, J. Neves, J.A. Caetano (Eds.), Manual de Psicossociologia das Organizações (pp. 431-468). Lisboa: McGraw-Hill.
[Nicol and Pexman, 1999]
Nicol, A., & Pexman, P. (1999). Presenting your findings: A practical guide for creating tables. Washington, DC: American Psychological Association.
[Nonaka, 1991]
Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, 96. doi: 10.1016/B978-0-7506-7009-8.50016-1.
[Nonaka, 1994]
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5, 14-35. doi: 10.1287/orsc.5.1.14.
[Official, 2003]
Official Journal of the European Union. (2003). Recomendação da comissão de 6 de maio de 2003 relativa à definição de micro, pequenas e médias empresas. Retrieved from http://www.iapmei.pt/iapmei-art-03.php?id=1790.
[Oliver and Kandadi, 2006]
Oliver, S., & Kandadi, K. (2006). How to develop knowledge culture in organizations? A multiple case study of large distributed organizations. Journal of Knowledge Management, 10, 6-24. doi: 10.1108/13673270610679336.
[Pedler et al., 1997]
Pedler, M., Burgoyne, J., & Boydell, T. (1997). The learning company: A strategy for sustainable development (2nd ed.). McGraw-Hill: London.
[Pemberton and Stonehouse, 2000]
Pemberton, J., & Stonehouse, H. (2000). Organizational learning and knowledge assets: an essential partnership. The learning organization, 7, 184-193. doi: 10.1108/09696470010342351.
[Pestana and Gageiro, 2000]
Pestana, H., & Gageiro, J. (2000). Análise de dados para ciências sociais: A complementaridade do SPSS (2nd ed.). Lisboa: Edições Sílabo.
[Rebelo, 2001]
Rebelo, T. (2001). Organização, aprendizagem e cultura: Estudo sobre a homogeneidade/heterogeneidade da orientação cultural para a aprendizagem (Dissertação de Mestrado não publicada). Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra.
[Rebelo, 2006]
Rebelo, T. (2006). Orientação cultural para a aprendizagem nas organizações: Condicionantes e consequentes (Tese de doutoramento não-publicada. Faculdade de Psicologia e Ciências da Educação, Universidade de Coimbra, Coimbra, Portugal.
[Rebelo and Gomes, 2011]
Rebelo, T., & Gomes, A.D. (2011). The OLC questionnaire: a measure to assess an organization's cultural orientation towards learning. In A. Mesquita (Ed.), Technology for Creativity and Innovation: Tools, Techniques and Applications. Hershey, PA: IGI Global.
[Rebelo et al., 2002]
Rebelo, T., Gomes, A.D., & Cardoso, L. (2002). Orientações culturais para a aprendizagem nas organizações: homogeneidade e/ou heterogeneidade. Psychologica, 30, 345-363.
[Reinhardt, 2001]
Reinhardt, R. (2001). Knowledge management: Linking theory with practice. In D. Morey, M. Maybury, & B. Thuraisingham (Eds.), Knowledge Management: Classic and Contemporary Works (pp. 187-221). Cambridge: MIT Press.
[Ruggles, 1998]
Ruggles, R. (1998). The state of the notion: Knowledge management in practice. California Management Review 40, 80-89.
[Salaman, 2001]
Salaman, G. (2001). A response to Snell: The learning organization: Fact or fiction? Human Relations, 54, 343-359. doi: 10.1177/0018726701543004.
[Schein, 1985]
Schein, E.H. (1985). Organizational culture and leadership. San Francisco, CA: Jossey- Bass.
[Schein, 1992]
Schein, E.H. (1992). Organizational culture and leadership (2nd ed.). San Francisco, CA: Jossey-Bass.
[Schein, 1994]
Schein, E.H. (1994). Organizational and managerial culture as a facilitator or inhibitor of organizational learning. Retrieved from http://learning.mit.edu.
[Schein, 1996]
Schein, E.H. (1996). Culture: The missing concept in organization studies. Administrative Science Quarterly, 41, 229-241. doi: 10.2307/2393715.
[Schein, 1997a]
Schein, E.H. (1997a). Three cultures of management: The key to organizational learning in the 21st century. Retrieved from http://learning.mit.edu.
[Schein, 1997b]
Schein, E.H. (1997b). Organizational learning: What is new? Retrieved from http://learning.mit.edu.
[Schein, 1999]
Schein, E.H. (1999). Sense and nonsense about culture and climate. Retrieved from http://learning.mit.edu.
[Schulz, 2001]
Schulz, M. (2001). The uncertain relevance of newness: Organizational learning and knowledge flows. The Academy of Management Journal, 44, 661-681. doi: 10.2307/3069409.
[Tabachnick and Fidell, 2007]
Tabachnick, B., & Fidell, L. (2007). Using multivariate statistics (5th ed.). Boston: Pearson. Van Wijk, R.A. J. L., Jansen, J.J. P., & Lyles, M.A. (2008). Inter- and intra-organizational knowledge transfer: A meta-analytic review and assessment of its antecedents and consequences. Journal of Management Studies, 45, 830-853. doi: 10.1111/j.1467-6486.2008.00771.x.
[Wang et al., 2007]
Wang, X., Yang, B., & McLean, G. (2007). Influence of demographic factors and ownership type upon organizational learning culture in Chinese enterprises. International Journal of Training and Development, 11, 154-165. doi: 10.1111/j.1468-2419.2007.00278.x.
[Wenger et al., 2002]
Wenger, E., McDermott, R., & Snyder, W. (2002). Cultivating communities of practice: a guide to managing knowledge. Cambridge, MA: Harvard Business School Press.
[Wong and Aspinwall, 2005]
Wong, K., & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9, 64-82. doi: 10.1108/13673270510602773.
[Yahya and Goh, 2002]
Yahya, S., & Goh, W. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6, 457-468. doi: 10.1108/13673270210450414.

Correspondence concerning this article should be addressed to Francisco J. Gracia Lerín. Avda. Blasco Ibáñez, 21. 46010 Valencia, Spain.

Descargar PDF
Opciones de artículo